Account and data deletion

Request by email

Use the email button above or write to support@solvetheword.com with the subject “Solve the Word — account and data deletion request”. Include your game name and player code if you know it. If you do not know your code, say so; support will help verify your account. Do not send passwords, verification codes or sign-in tokens. Opening the email link does not send a request until you send the message.

Delete from the game

If you can sign in, open Settings, then Player account, choose Delete account and confirm. This affects the shared account across Solve the Word: 4 Pictures, 3 Clues, Pairs, Blur, Color, Pixel, Scratch, Spotlight and Tiles. Signing out, removing one sign-in provider or uninstalling the app is not account deletion.

What the current account deletion operation removes

After you confirm deletion, your shared account, public profile, linked sign-in identities and sessions are deleted. Progress, answers, points, hints, reward and security history for all nine games, friend connections, help requests, inbox messages and notification registrations are removed. Apple sign-in revocation is requested where applicable.

What can remain

Restricted backups can contain earlier records. Normal database backups are kept for 14 days; manual recovery copies are retired separately. Restoring a backup reapplies current deletion requests before the service opens. A private record containing only an internal account identifier and request date is kept until relevant recovery copies are retired to prevent the account returning. Pending Apple revocation may retain an encrypted token for up to 30 days, removed sooner on success. Old ranking caches expire within 15 seconds. Support emails are handled separately; contact support about their deletion.

Ownership must be verified. You can sign in with the same linked Google or Apple account in the game or at solvetheword.com, open Settings → Player account → Delete account, and confirm. A player code or email alone is not proof of ownership. If you cannot access your provider account, use its recovery process and contact support. Never send passwords or verification codes. Deleting a game account does not delete your Google or Apple account.